IT Support Specialist
15 hours ago
VIP Staffing - zrtech is seeking a skilled Technical Support Specialist to join our team as a Tier 2 Helpdesk Engineer. This role will involve troubleshooting technical issues through support tickets and phone calls, working closely with the support team to identify and resolve problems.
Key Responsibilities- Printer troubleshooting and repair
- O365 troubleshooting and support
- Active Directory, Service System Admin, and network troubleshooting
- Troubleshooting server and client-side issues on cloud platforms
- Documentation using Kaseya help desk ticketing system
- At least 2-3 years of helpdesk experience in an O365 environment
- Bachelor's degree or equivalent in direct professional experience supporting helpdesk and IT Administration
- Ability to effectively communicate verbally and in writing
- Excellent organizational skills with the ability to multitask and prioritize tasks
- Attention to detail and accuracy in completing tasks
- Experience with helpdesk ticketing systems
On-site, 40 hours per week (Monday-Friday, 8-5)
Benefits- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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