Customer Service Director
5 days ago
We are seeking an experienced Front Office Manager to join our team at Courtyard by Marriott Charlotte Airport / Billy Graham Parkway.
This is a challenging and rewarding role that requires a high level of leadership and customer service skills.
The successful candidate will have a proven track record of providing excellent customer service and leading a team to achieve results.
Key Responsibilities:
- Leading a team of front office staff and providing guidance and support as needed.
- Ensuring that all guest service-related tasks are handled efficiently and effectively.
- Reviewing Guest Ledger Reports daily and ensuring that all in-house guests have appropriate payment requirements.
- Addressing Guest Voice notifications in a timely manner.
Requirements:
- Minimum 3 years experience in a similar role within the hospitality industry.
- Possess excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks accordingly.
What We Offer:
- A competitive salary range of $55,000 - $65,000 per annum.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work in a dynamic and supportive team environment.
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