Customer Service Director

7 days ago


Charlotte, North Carolina, United States Northwood Ravin, LLC Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Concierge Manager. This key role will be responsible for delivering exceptional resident experiences, providing personalized support, and ensuring the smooth operation of our community.

About Northwood Ravin

Northwood Ravin is a company dedicated to creating strong working relationships among all its team members. We believe in recognizing and rewarding our employees' hard work and commitment through various programs, events, and benefits.

Key Responsibilities
  • Develop Resident Relationships: Build trust and rapport with residents, responding to their queries, and providing recommendations for local events and amenities.
  • Facilitate Community Activities: Coordinate special functions, update community calendars, and ensure seamless communication throughout the community.
  • Maintain Property Services: Dispense mail, deliveries, and packages; grant access to authorized personnel; and monitor property facilities.
  • Support Team Management: Oversee the Concierge Team, including hiring, training, scheduling, and conflict resolution.

Requirements

  • Education: High School Diploma or equivalent required; College education preferred.
  • Experience: Proven experience in customer service roles, preferably in hospitality fields.
  • Skills: Strong communication, people-oriented, patient, diplomatic, self-motivated, and organized.

Estimated Salary: $45,000 - $65,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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