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Front Desk Coordinator

2 months ago

Storrs Center, United States Mansfield Center for Nursing & Rehabilitation Full time
About the Role

We are seeking a highly skilled and compassionate Front Desk Coordinator to join our team at the Mansfield Center for Nursing & Rehabilitation. As a key member of our administrative staff, you will play a vital role in providing exceptional customer service and support to our residents, families, and visitors.

Key Responsibilities
  • First Point of Contact: Greet and assist visitors, residents, and families with warmth and professionalism, setting the tone for a positive and inclusive atmosphere.
  • Communication and Coordination: Manage phone calls, emails, and inquiries promptly and efficiently, ensuring that all parties are informed and supported.
  • Information Management: Receive and release information in accordance with established policies and procedures, maintaining confidentiality and discretion when necessary.
  • Event Planning: Coordinate appointments, meetings, and resident activities, ensuring seamless execution and a high level of satisfaction.
  • Logistics and Support: Receive newspapers, mail, and gifts for residents, demonstrating attention to detail and a commitment to excellence.
What We Offer
  • Competitive Compensation: A fair and attractive salary that reflects your skills and experience.
  • Improved Benefits: Enhanced health insurance and retirement benefits that support your well-being and long-term security.
  • Comprehensive Training: Ongoing education and mentorship opportunities that help you grow and develop in your role.
  • Support for Growth: A collaborative work environment that encourages professional development and advancement.
  • Meaningful Work: The opportunity to make a genuine difference in the lives of our residents and their families.
Requirements
  • Education: High school graduate or equivalent preferred.
  • Communication Skills: Excellent interpersonal and communication skills, with the ability to read, write, and comprehend English.
  • Experience: Previous experience in a receptionist or customer service role preferred.
  • Technical Skills: Proficient in using office equipment and computer applications.
  • Empathy and Understanding: Empathy and understanding towards the needs of residents and their families.