Service Desk Technician

4 weeks ago


Tampa, Florida, United States Occam Solutions Full time

Job Summary:

Occam Solutions is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to our end-users, resolving hardware, software, and network issues, and ensuring that our systems are running smoothly.

Key Responsibilities:

Provide technical support to end-users via phone, email, and instant messaging

Troubleshoot, diagnose, and resolve technical issues related to Windows 10, Windows 8, Windows 7, MS Office applications, email, and other special applications

Document, track, and resolve problems and work orders using Remedy ticketing system

Create, modify, and delete user accounts via Active Directory and associated support tools

Determine which team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically

Install, maintain, and troubleshoot network, system, and application software

Apprentice level technical knowledge of workstation hardware and Microsoft Technologies

Familiarity with Dameware and Terminal Services

Requirements:

DoD 8570 IAT Level I certification within 90 days of hire

Current TS/SCI

DoD 8570 IAT Level II certification preferred

Special Operations Force experience preferred

What We Offer:

Competitive salary and benefits package

Opportunities for career growth and professional development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance



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