Customer Support Specialist

2 weeks ago


Alma, Kansas, United States Hrgodriving Full time

Position Overview:

We are seeking a dedicated Inbound Customer Service Advisor to join our team at Hrgodriving. This role is essential in providing exceptional service to our clients and ensuring their needs are met effectively.

Salary: Up to £18,180 per annum

Key Responsibilities:

  • Handle incoming calls from both new and existing clients.
  • Effectively communicate the advantages of our products and services.
  • Establish strong relationships with customers, understanding their requirements professionally.
  • Meet and exceed performance targets.
  • Demonstrate excellent verbal and written communication skills.
  • Promote and upsell company offerings.
  • Conduct data entry and gather necessary information.
  • Adhere to Key Performance Indicators (KPIs).
  • Maintain a high level of IT proficiency and attention to detail.
  • Previous experience in a call center environment is preferred.
  • Consistently deliver quality service with meticulous attention to detail.
  • Show enthusiasm for customer satisfaction and service excellence.

Working Hours:

This position requires flexibility, with working hours ranging from 8:00 AM to 8:00 PM, Monday to Sunday. A full-time commitment on a flexible shift pattern is expected, with rosters provided six weeks in advance.

Benefits:

As part of our team, you will enjoy a supportive work environment with various onsite amenities, including complimentary breakfast during weekend shifts, desk massages, family fun days, an annual ball invitation, and subsidized canteen prices.

Please note that all candidates must successfully complete a criminal and financial background check prior to commencing employment.



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