Customer Experience Specialist

6 days ago


Alma, Arkansas, United States Betten Baker of Alma Full time

About Us

Betten Baker of Alma is a family-owned and operated business that values long-term relationships with our customers and employees. We are committed to providing exceptional service and creating a positive experience for everyone who walks through our doors.

Job Summary

We are seeking a highly organized and friendly Service Advisor to join our team. As a Service Advisor, you will be the first point of contact for our customers and will be responsible for ensuring that they receive prompt, courteous, and effective service.

Key Responsibilities

  • Customer Service: Provide exceptional customer service to ensure that our customers have a positive experience in the service lane.
  • Inventory Management: Oversee the flow of the drive lane and ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Work Distribution: Distribute work between technicians efficiently to ensure that customers receive prompt service.
  • Communication: Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Qualifications

  • Organizational Skills: Demonstrated ability to manage multiple tasks and prioritize responsibilities.
  • Communication Skills: Excellent communication skills with the ability to effectively communicate with customers and technicians.
  • Time Management: Strong time management skills with the ability to work efficiently in a fast-paced environment.
  • Teamwork: Ability to work effectively as part of a team to achieve common goals.

What We Offer

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Family-Friendly Environment: A family-friendly work environment with a focus on work-life balance.


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