Customer Experience Specialist
6 days ago
About Us
Betten Baker of Alma is a family-owned and operated business that values long-term relationships with our customers and employees. We are committed to providing exceptional service and creating a positive experience for everyone who walks through our doors.
Job Summary
We are seeking a highly organized and friendly Service Advisor to join our team. As a Service Advisor, you will be the first point of contact for our customers and will be responsible for ensuring that they receive prompt, courteous, and effective service.
Key Responsibilities
- Customer Service: Provide exceptional customer service to ensure that our customers have a positive experience in the service lane.
- Inventory Management: Oversee the flow of the drive lane and ensure that the daily inventory of technicians' time is consistently sold to service customers.
- Work Distribution: Distribute work between technicians efficiently to ensure that customers receive prompt service.
- Communication: Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Qualifications
- Organizational Skills: Demonstrated ability to manage multiple tasks and prioritize responsibilities.
- Communication Skills: Excellent communication skills with the ability to effectively communicate with customers and technicians.
- Time Management: Strong time management skills with the ability to work efficiently in a fast-paced environment.
- Teamwork: Ability to work effectively as part of a team to achieve common goals.
What We Offer
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional growth.
- Family-Friendly Environment: A family-friendly work environment with a focus on work-life balance.
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