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Healthcare Support Specialist

2 months ago

Alma Michigan, United States MyMichigan Health Full time

Overview:
Under the direct guidance of the healthcare provider, the individual will be tasked with patient evaluation and care, along with maintaining accurate documentation.

This role requires a foundational understanding of both specialty and primary care, enabling the assessment, planning, implementation, and evaluation of patient care.

The position is pivotal in coordinating care to ensure that high-quality, compassionate patient services are delivered.

The individual will oversee patient management at various office locations and serve as a liaison with other departments and organizations.

Responsibilities may include ordering medical, pharmacy, and office supplies necessary for patient care.

Compliance with all policies and procedures of MyMichigan Health, as well as adherence to Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and other relevant regulatory standards, is essential.

The role may also involve training new employees, students, and temporary staff as required.

The clinical staff member will provide patient education, assist with specialty care modalities, manage symptoms, be available for emergencies, monitor compliance, and educate patients and families regarding medications, including their purposes and potential side effects, while ensuring continuity of care with other healthcare providers.

General office duties such as typing, filing, answering phones, and operating office equipment may also be required. The specific responsibilities outlined in this job description may vary slightly based on the assigned practice. Your immediate supervisor will clarify your specific duties.

Key Responsibilities:
(30%)* Manage all incoming calls, schedule urgent or emergent appointments, and relay test results. Provide support, direction, and referrals for patients needing consultations, testing, and insurance pre-certification documentation.

(30%)* Welcome patients and their families, perform routine pre-examination tasks including vital signs, and accurately assess and document both objective and subjective data regarding the presenting condition. Maintain an accurate patient record through tasks such as orders reconciliation and secure messaging (if available). Conduct medication reconciliation, document allergy reactions, and process refills within the scope of certification.

(20%)* Assist the provider during examinations and procedures.

(20%)* Prepare and sanitize the patient area, set up necessary equipment, and ensure cleanliness and organization post-procedure. Dispose of contaminated materials and sterilize medical instruments.

Additional Duties:
Conduct comprehensive patient assessments as required within the scope of practice.

Perform patient care tasks including injections, minor dressing changes, and blood specimen collection.

In certain practices, may be required to demonstrate proficiency in assisting with procedures such as electrocardiograms (EKG), Pulmonary Function Tests (PFT), Ankle Brachial Pressure Index (ABI), and Non-stress Tests (NST).

Assist in maintaining a clean and safe environment for both patients and colleagues. If applicable, travel to satellite clinics may be required.


Understand necessary computer functions in the office setting, including MAPS, MCIR Practice Management, Electronic Medical Records, LIS, Emageon, dictation systems, and other relevant programs to assist providers and staff.

Exhibit critical thinking skills for effective patient management.


Maintain a high level of confidentiality and uphold patient rights in accordance with established procedures and in compliance with HIPAA (Health Insurance Portability and Accountability Act).


May be required to perform clerical tasks such as completing insurance forms, correspondence, arranging hospital admissions, answering phones, and updating/filing patient medical records.

Order necessary supplies and medications.

Maintain a systematic approach for accurate documentation and coding in the medical record as per policy. Participate in annual reviews for quality and completeness as necessary.


Address the age-specific needs of the population served in accordance with departmental standards and policies/procedures, as evidenced by observation, documentation, and peer feedback.

Perform other related duties as assigned.

MyMichigan Health is a technology-driven organization, and employees are expected to demonstrate proficiency in Microsoft Windows. Participation in further learning opportunities offered by MyMichigan Health may be required.

Certifications and Licenses:

Credential:

BLS:
Basic Life Support

Equivalent Experience:
Within three months of hire or transfer

Qualification Source:

AHA

Essential:
true

Credential:

MA CERT:
Medical Assistant

Equivalent Experience:

As required by Medicare and Medicaid Services (CMS) for employment through MyMichigan Health, all Medical Assistants must possess one of the following active certifications/licensure: Registered Medical Assistant (RMA) through American Medical Technologists (AMT), Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), or an equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant (CCMA), etc. Prefer completion of a Medical Assistant program through an accredited organization.

Medical First Responder, Emergency Medical Technician Basic/Specialist, or Paramedic certification through the State of Michigan. Registered Radiologic Technologist certification through the American Registry of Radiologic Technologists (ARRT).

Qualification Source:

Essential:
true

Credential:

FINGERPRIN:
Fingerprinting

Equivalent Experience:

Qualification Source:

Essential:
true

Required Education:

Education:

HIGH

Equivalent Experience:

Education Specialization:

GENSTUDY

Essential:
true

Other Information:
EXPERIENCE,

TRAINING AND SKILLS:


Excellent interpersonal skills are essential for effective communication with individuals and groups, allowing for interaction with people at all levels to convey ideas and concepts clearly.

Annual Occupational Safety and Health Administration (OSHA) training is mandatory as per the Exposure Control Plan.


Knowledge of medical office policies, practices, and procedures is typically acquired through three to five years of experience in the healthcare system or a similar environment.


PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as trauma, grief, and death.

Ability to wear personal protective equipment, including latex materials or appropriate substitutes as required for the position.


Must be able to move freely throughout the facility with or without an assisted device and perform the functions of the job as outlined in the job description.

Overall vision and hearing are necessary, with or without assisted devices.

Frequent sitting, standing, and walking for extended periods may be required, along with frequent postural changes such as stooping, kneeling, or crouching.

Some exposure to bloodborne pathogens and other potentially infectious materials is possible. Compliance with MyMichigan Health bloodborne pathogen and TB testing requirements is necessary.


Ability to manage multiple tasks, collaborate with others, work independently, maintain regular attendance, and remain alert is essential.

Overall dexterity is required, including handling, reaching, grasping, fingering, and feeling, with the potential for repetitive movements on a regular to frequent basis.

Physical Demand Level:
Light.

Must be able to occasionally lift or carry 11-20 lbs. (0-33% of the workday), frequently lift or carry 10 lbs. (34-66% of the workday), and/or perform walking, standing, pushing, or pulling of arm/leg controls.



Equivalent Experience and Other Comments (Education):

Education:

HIGH

Equivalent Experience:

Education Specialization:

GENSTUDY

Essential:
true

Other Comments:

Credential:

BLS:
Basic Life Support

Equivalent Experience:
Within three months of hire or transfer

Qualification Source:

AHA

Essential:
true

Credential:

MA CERT:
Medical Assistant

Equivalent Experience:

As required by Medicare and Medicaid Services (CMS) for employment through MyMichigan Health, all Medical Assistants must possess one of the following active certifications/licensure: Registered Medical Assistant (RMA) through American Medical Technologists (AMT), Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), or an equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant (CCMA), etc. Prefer completion of a Medical Assistant program through an accredited organization.

Medical First Responder, Emergency Medical Technician Basic/Specialist, or Paramedic certification through the State of Michigan. Registered Radiologic Technologist certification through the American Registry of Radiologic Technologists (ARRT).

Qualification Source:

Essential:
true

Credential:

FINGERPRIN:
Fingerprinting

Equivalent Experience:

Qualification Source:

Essential:
true