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Appointment Coordinator

1 month ago

Rochester, New York, United States American Waterworks Full time

American Waterworks, a regional leader in the foundation repair and foundation industry, is seeking a Customer Engagement Specialist to play a vital role in our growing team.

We strive to redefine the construction industry by providing our customers with a remarkable experience. Our purpose is to build long-term relationships with each customer, and we care deeply for our employees.

American Waterworks is recognized by the Star Tribune as one of the best places to work in Minnesota over the last two years.

We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves.

The Customer Engagement Specialist is the primary contact with our customers, potential customers, and other parties for setting sales appointments, scheduling annual maintenances and service opportunities, scheduling installations, and following up on a variety of issues.

What We Would Provide You

  • A competitive pay and benefits package
  • The best tools and training to get the job done the right way
  • A team you can be proud of
  • Opportunities for professional growth
  • A trusting, respectful, and fun culture

Benefits

  • Company paid vision, dental, short-term disability, and life insurance
  • Health insurance and 50% employer-paid premium
  • 401(k) with company match
  • 7 paid holidays
  • Accrued vacation time

Essential Job Functions

Represent us by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issues

Provide tactical support to other departments of the company

Keep customer records and database current

Communicate with customers to ensure their satisfaction with our work

Provide customers with a remarkable experience

Purpose, Mission, Values

One Team

Show up

Driven to be the best

Requirements

Your Skills

Mindset:

Desire to challenge the status quo to redefine the construction industry. This means bringing a positive perspective to take down barriers and lift those around you

Experience:

Possess excellent interpersonal communication skills demonstrated through strong customer service experience

A combination of education and experience that illustrates a proven track record in this field, and a consistent work history

Those with prior experience handling phone calls in a fast-paced environment are encouraged to apply

Requirements:

Ability to meet the requirements of a background check. EOE