Hotel Operations Manager

5 days ago


Newport News, Virginia, United States Aloft Newport on the Levee Full time
Job Title: Hotel Operations Manager
Estimated Salary: $65,000 - $85,000 per year

About the RoleAloft Newport on the Levee is seeking a skilled Hotel Operations Manager to oversee front desk operations and lead a team of dedicated staff. As a key member of our hospitality team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

Key Responsibilities
  • Manage daily front desk operations, including check-ins, check-outs, and guest inquiries.
  • Lead and motivate a team of front desk staff, providing guidance, training, and support to maintain high standards of customer service.
  • Coordinate with other hotel departments to ensure efficient communication and problem-solving.
  • Maintain accurate records and reports, using data to inform operational decisions.

Requirements
  • 2+ years of experience in hotel front desk operations or a related field.
  • Strong leadership and communication skills, with the ability to motivate and empower teams.
  • Proficiency in hotel software systems and Microsoft Office suite.
  • Excellent problem-solving and analytical skills, with the ability to work under pressure.


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