Hotel Operations Manager
5 days ago
Estimated Salary: $65,000 - $85,000 per year
About the RoleAloft Newport on the Levee is seeking a skilled Hotel Operations Manager to oversee front desk operations and lead a team of dedicated staff. As a key member of our hospitality team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.
Key Responsibilities
- Manage daily front desk operations, including check-ins, check-outs, and guest inquiries.
- Lead and motivate a team of front desk staff, providing guidance, training, and support to maintain high standards of customer service.
- Coordinate with other hotel departments to ensure efficient communication and problem-solving.
- Maintain accurate records and reports, using data to inform operational decisions.
Requirements
- 2+ years of experience in hotel front desk operations or a related field.
- Strong leadership and communication skills, with the ability to motivate and empower teams.
- Proficiency in hotel software systems and Microsoft Office suite.
- Excellent problem-solving and analytical skills, with the ability to work under pressure.
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