F&B Operations Manager

3 days ago


Newport News, Virginia, United States MCR Hotels Full time

About the Role

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This exciting opportunity is for a highly motivated Food & Beverage Supervisor to join our team at Courtyard by Marriott Newport News. As a key member of our hotel's management team, you will be responsible for delivering an exceptional guest experience while maximizing sales and revenue through customer satisfaction and team member engagement.

Key Responsibilities:

  • Train workers in food preparation, service, sanitation, and safety procedures, ensuring high standards of quality and efficiency.
  • Compile and balance cash receipts at the end of the day or shift, maintaining accurate records and minimizing discrepancies.
  • Perform various financial activities such as cash handling and deposit preparation, upholding the highest standards of integrity and security.
  • Supervise and participate in kitchen and dining area cleaning activities, maintaining a clean and safe environment for guests and staff.
  • Resolve customer complaints regarding food service, providing prompt and courteous solutions to ensure customer satisfaction.
  • Control inventories of food, equipment, and liquor, reporting shortages and taking corrective action to minimize losses.
  • Requisition supplies and equipment needed, ensuring timely delivery and optimal stock levels.
  • Observe and evaluate workers and work procedures to ensure quality standards, making recommendations for improvement to enhance job safety and productivity.
  • Inspect supplies, equipment, and work areas to ensure efficient service and adherence to standards.
  • Assign duties, responsibilities, and workstations to team members, promoting effective workflow and collaboration.
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training to ensure new hires are equipped to succeed.
  • Conduct supervisory activities, such as creating work schedules or organizing employee time sheets, streamlining processes and reducing administrative burdens.
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
  • Record production, operational, and personnel data on specified forms, maintaining accurate records and providing valuable insights for decision-making.
  • Develop equipment maintenance schedules and arrange for repairs, ensuring optimal equipment functionality and minimizing downtime.
  • Greet and seat guests, presenting menus and wine lists to showcase our hotel's culinary offerings.
  • Schedule parties and take reservations, efficiently managing bookings and allocating resources to meet guest needs.
  • Present bills and accept payments, ensuring seamless transactions and excellent customer service.
  • Resolve customer complaints regarding food service, demonstrating empathy and resolving issues promptly to maintain guest satisfaction.

    About MCR Hotels

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    MCR Hotels is the 3rd-largest hotel owner-operator in the United States, with a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. Our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia, and operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels. We were named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and have received multiple awards for excellence in hotel development and operations.

    What We Offer

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    We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience. In addition to a comprehensive benefits package, including health, dental, and vision insurance available after 30 days of employment, we also offer hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and much more. Join our team today and discover a rewarding career with MCR Hotels


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