Membership Services Representative

1 week ago


Portland, Maine, United States YMCA of Southern Maine Full time
About the Role

The YMCA of Southern Maine is seeking a highly skilled and customer-focused Membership Services Representative to join our team. As a key member of our membership department, you will be responsible for providing exceptional customer service, building relationships with members, and promoting the mission and values of the YMCA.

Key Responsibilities
  • Provide friendly and professional customer service to members and guests, responding to inquiries and resolving issues in a timely and effective manner.
  • Build relationships with members, understanding their needs and interests, and promoting the YMCA's programs and services that meet those needs.
  • Ensure accurate and consistent data tracking and documentation, including membership transactions, program registrations, and cash handling.
  • Work collaboratively with the membership team to achieve departmental goals and objectives.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with diverse populations.
  • Ability to work in a fast-paced environment, with frequent distractions and interruptions.
  • Strong attention to detail and organizational skills.
  • Ability to work a varied schedule, including evenings and weekends.
About the YMCA of Southern Maine

The YMCA of Southern Maine is a non-profit organization dedicated to promoting healthy living, youth development, and social responsibility. We are committed to creating a welcoming and inclusive environment for all members and guests.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.



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