Health and Welfare Operations Manager

3 weeks ago


Concord, New Hampshire, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Health and Welfare Supervisor to join our team at TEKsystems. As a key member of our organization, you will be responsible for supervising call center leads, call center representatives, and front desk staff. Your primary focus will be on ensuring the highest level of service delivery, quality assurance, and employee performance.

Key Responsibilities
  • Supervise and coach call center staff to ensure excellent customer service and quality performance.
  • Monitor and analyze call center metrics to identify areas for improvement and implement changes as needed.
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Collaborate with other supervisors to ensure seamless communication and coordination.
  • Respond to escalated calls and resolve complex issues in a timely and professional manner.
Requirements
  • Associate degree in a related field and 1 year of supervisory experience.
  • Strong management and leadership skills, with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to analyze data and make informed decisions to drive business results.
  • Knowledge of call center software and systems, with the ability to troubleshoot and resolve technical issues.
What We Offer

As a Health and Welfare Supervisor at TEKsystems, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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