Infrastructure Systems Specialist

1 week ago


Depew, Oklahoma, United States Collabera Full time

Job Description:

Infrastructure Systems Specialist

Collabera is seeking an experienced Infrastructure Systems Specialist to join our team. As an Infrastructure Systems Specialist, you will be responsible for completing activities related to installations, configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Key Responsibilities:

  • Respond to and resolve help desk escalations based on the outcome of previous incidents.
  • Complete related master work orders or request-based tasks.
  • Respond to and resolve identified technical incidents based on the outcomes of previous incidents; analyze and isolate the issues.
  • Use basic diagnostic tools to troubleshoot issues.
  • Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes, and maintaining operational and configuration standards.
  • Research options when anomalies occur and report complex issues to senior staff.
  • Participate in project work within the team.
  • Provide coaching to less experienced staff on processes.
  • Complete evening responsibilities as scheduled.
  • Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
  • Identify risk-related issues needing escalation to management.
  • Maintain client's internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Requirements:

  • Minimum of 4 years higher education and/or work experience.
  • Prior experience reading and digesting technical information.
  • Detail-oriented.
  • Proven written and verbal communication skills.
  • Prior experience communicating technical problems to management.
  • Strong customer focus, including ability to manage customer needs and multiple work priorities.
  • Prior experience providing updates and statuses.


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