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Mobile Associate, Store-in-Store Specialist

1 month ago

Depew, New York, United States T-Mobile Full time
Job Summary

As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. You will be an ambassador who creates energy and excitement around our products and services, thriving in a high-traffic environment where technology innovations, customer needs, and the Retail experience are continuously evolving.

Key Responsibilities
  • Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving your skills to provide the best possible experience for our customers.
  • Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and committed to providing exceptional service and exceeding customer expectations.
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing.
Requirements
  • High School Diploma/GED (Required)
  • 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred)
  • Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers (Required)
  • Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team (Required)
  • Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

Why Join T-Mobile?

T-Mobile is an Equal Opportunity Employer, committed to diversity and inclusion. We believe that talent comes in all forms and are dedicated to creating a workplace where everyone can thrive. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.