Infrastructure Systems Specialist
3 weeks ago
CTG is seeking a highly skilled Infrastructure Systems Specialist to join our team. As a key member of our infrastructure team, you will be responsible for ensuring the smooth operation of our systems and infrastructure.
Key Responsibilities:
- Respond to and resolve help desk escalations based on previous incident outcomes.
- Create trending information of system issues to support efforts to address identified problems through analysis.
- Develop and document procedures for work order and request-based tasks.
- Resolve identified technical incidents requiring advanced problem-solving; analyze and isolate issues effectively.
- Utilize advanced diagnostic tools for troubleshooting technical issues.
- Execute systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates.
- Schedule maintenance changes to mitigate operational risk.
- Participate in project work as a member of cross-functional teams; lead the technical team within a project and contribute to design efforts.
- Provide coaching to less experienced staff on processes and technologies.
- Complete scheduled evening responsibilities.
- Document and initiate procedures for maintenance tasks and other needs for reference.
- Identify opportunities for automation or improvement of SOP and maintenance tasks to enhance efficiency.
- Understand and adhere to the company's risk and regulatory standards, policies, and controls, identifying risk-related issues for escalation to management.
- Promote an inclusive environment that reflects the company brand.
- Maintain internal control standards, ensuring timely implementation of internal and external audit points and addressing issues raised by external regulators.
Requirements:
- Minimum of 6 years of higher education and/or relevant work experience.
- Experience in reading and understanding technical information.
- Detail-oriented with strong written and verbal communication skills.
- Proven ability to communicate technical information within a team and to management.
- Strong customer focus with the ability to manage multiple work priorities.
About CTG:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
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