Corporate Credit Manager

3 weeks ago

Mentor Ohio, United States Avery Dennison Full time
About the Role

A key member of Avery Dennison's North American Shared Services Organization (NASSO), this Customer Financial Services Manager role is a critical link between NASSO, sales, and customer service.

Key Responsibilities
  • Lead the operations of a credit team for Business Units within the North America region, driving coordination with business partners and managing an outsourced service provider.
  • Partner with Sales, Finance, Customer Service, and our Outsource Service Provider to optimize A/R working capital and manage customer risk.
  • Develop and maintain close working relationships with area VP's, Finance Directors, Sales managers, and Account Managers.
  • Manage, lead, motivate, and develop team members through effective leadership, coaching, and training, including performance management, goal setting, and defining metrics.
  • Assist in developing and implementing a plan to achieve AR goals, monitor/measure receivable performance, and provide support.
  • Provide training and education related to credit policies and procedures.
  • Identify staffing issues with performance evaluations, training, and resources.
  • Establish and approve credit lines and limitations of customer accounts.
  • Review A/R agings with team members and resolve excessive past due transactions.
  • Minimize past due exposure, ensure adherence to payment terms, while limiting bad debt, improving sales, and building customer relationships.
  • Support working capital initiatives around free cash flow.
  • Implement plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.
  • Negotiate the resolution of collections matters with customers.
  • Run reporting and analysis of key AR metrics and results.
  • Support A/R management with the business process improvement design and implementations.
  • Review and approve refund checks.
  • Execute decisions for problem solving, credit limitations, credit hold shipments, and negotiate payment settlements to make quality credit decisions.
  • Support key initiatives and special projects as needed.

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