Customer Service Representative

1 week ago


Lumberton, North Carolina, United States Food Lion Full time

As a Customer Service Representative at Food Lion, you'll be responsible for providing exceptional service to customers. Your role will involve scanning customer orders, handling payment transactions, and maintaining high standards of customer satisfaction.

About Food Lion

Food Lion is a leading grocery retailer in the USA, committed to delivering quality products and services to its customers. As a Cashier and Sales Associate, you'll be part of a dynamic team that strives to exceed customer expectations.

Job Description

Your primary responsibility will be to provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards. You'll work closely with other store associates to ensure excellent customer satisfaction and maintain high standards according to the Front End Standard Practice Manual.

You'll assist the department in maximizing sales through excellent customer service, ensuring a positive shopping experience for every customer. Your duties will include scanning customer orders, handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers, following procedures accurately.

Required Skills and Qualifications

To succeed in this role, you'll need excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should be familiar with basic math concepts and have strong problem-solving skills.

You'll also need to be able to lift up to 25 pounds, stand for long periods, and work in a warehouse environment. A high school diploma or equivalent is preferred, but not required.

Benefits

As a valued member of our team, you'll enjoy a competitive salary of approximately $12 per hour, based on your location and experience. We also offer opportunities for advancement, ongoing training, and a supportive work environment.

We strive to create a workplace that's inclusive, respectful, and fun Our benefits package includes health insurance, paid time off, and discounts on groceries and other merchandise.



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