Retail Customer Experience Manager
4 weeks ago
We are seeking a skilled Customer Service Leader to join our team at Food Lion. As a key member of our Front End team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an excellent shopping experience.
Key Responsibilities- Deliver exceptional customer service, adhering to Food Lion's customer service standards.
- Engage with customers to create a positive shopping experience, unload groceries from cart to belt, and check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures, scan customers' orders, and handle payment transactions per standard practice.
- Avoid personal conversations with other associates when customers are present and follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
- Maintain accurate cash control, perform overrides, identify customers needing assistance, and offer to take the customer's order to their car.
- Maintain alertness and call for assistance when needed to service customers per service standards.
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
$43,000 - $52,000 per year, based on location and experience.
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