Ryan White Program Patient Advocate

2 weeks ago

Chicago, Illinois, United States Christian Community Health Center Full time

Essential Qualifications/Experience/Skills:
A High School Diploma or equivalent from an accredited institution is required.
Familiarity with medical terminology and healthcare systems is advantageous. The ideal candidate must be detail-oriented, organized, and capable of multitasking in a dynamic environment.
Understanding of HIV/HCV prevention strategies and best practices is highly preferred.
Ability to work effectively with diverse populations, including but not limited to the LGBTQ community, is essential.
Exceptional customer service, communication, and writing skills are a must. Proficiency in computer applications; prior experience with electronic health records (EHR) is strongly preferred.

Previous experience as a Medical Assistant is highly preferred; experience as an EMT, CNA, or Community Health Worker is also beneficial.

Prior experience in a clinical, hospital, or healthcare agency setting is preferred.
Flexible work hours to accommodate clinic operations; reliable transportation to access various clinic locations as required.
Must enroll a minimum of 3-5 new patients into the Hepatitis C clinic annually.
Responsible for enhancing medication adherence for Ryan White patients.
Valid Driver's License and Vehicle Insurance are required.

Direct Supervisor/Reports To:
Program Manager


Summary: Under the guidance of the Health Administrator, the Patient Support Specialist will be tasked with ensuring the effective continuation and expansion of PrEP (Pre-Exposure Prophylaxis) and HCV (Hepatitis C Virus) patient navigation and adherence counseling.

The Patient Support Specialist will collaborate closely with the Ryan White team and Clinical Providers to ensure appropriate monitoring and coordination of services.

This role involves direct interaction with patients seeking consistent access and coverage for PrEP and HCV medications.

The Patient Support Specialist will ensure that enrolled patients receive pertinent HIV/STI-related education and services, as well as information on sexual health and risk reduction, and navigation to health insurance if eligible.

These services will target populations at risk for HIV/HCV within the community. Activities will occur at one or more clinic locations to support our patient demographic.

The primary responsibility of this position is to coordinate healthcare services in partnership with patients and care team members, aiming to maximize and enhance patient health outcomes.


Key Responsibilities:
Conduct intakes, assessments, linkage, retention, and re-engagement for individuals at risk of HIV/HCV acquisition.
Track, monitor, and schedule appointments for new and returning PrEP/HCV patients to ensure the ongoing implementation of services.

Assist patients, in collaboration with the care team, with transitions to care, navigating healthcare services, and linking to community resources.

Oversee and coordinate the flow of patient health information throughout the organization.
Work with Ryan White Program staff to identify and refer suitable patients for complex care management.

Maintain a log/tracking system for all PrEP/HCV patients, including referrals made, number of patients seen, and progress of each patient.

Ensure confidentiality of all medical records by adhering to HIPAA regulations when handling patient information and sensitive documents.

Regularly collaborate, coordinate, and communicate with care team members to address outstanding patient care-related issues (e.g., care gaps; outstanding referrals; follow-up paperwork, etc.).

Assist with data collection and reporting for targeted clinical quality measures.

Facilitate the closure of outstanding referrals, results (e.g., labs, x-rays), patient documents, and consult reports by following up with patients, specialty providers, hospitals, health plans, community agencies, etc.

Meet with patients as necessary to assist them in completing PrEP/HCV medication coverage applications (e.g., AIDS Drug Assistance Program {ADAP}, Patient Assistance Program {PAP}, etc.).

Produce, maintain, and input timely, accurate, and thorough documentation of all communications directly with and on behalf of patients within the EHR.

Implement and uphold the department's process for logging/tracking all patient outreach efforts (e.g., record request follow-up; appointment scheduling, etc.).

Submit performance reports (e.g., patient outreach, completed records requests, internal reports, etc.) to the direct supervisor as requested.

Conduct timely patient outreach/engagement and follow-up activities via telephone, direct mailing, face-to-face, and/or electronically to new and established patients to schedule/coordinate appointments as needed and assigned.

Provide education about PEP (Post-Exposure Prophylaxis), HCV, and other effective biomedical and prevention interventions.
Offer individual and relationship-based HIV/HCV and STI counseling.
Provide medication adherence counseling for patients receiving HCV and PrEP medications.
Coordinate collaborative relationships related to PrEP/HCV implementation and service delivery, focusing on agencies located in surrounding communities.
Manage prior authorizations with selected pharmacies for medication retrieval.
Stay informed and maintain up-to-date knowledge of emerging research regarding biomedical HIV/STI/HCV prevention strategies.
Participate in chart audits and reviews as needed and assigned.
Maintain professionalism at all times when communicating with patients, staff members, community partners, external agencies, etc.
Adhere to all policies, procedures, and protocols of the agency and department.
Attend meetings and training sessions as scheduled.
Meet individual and departmental targeted productivity goals, objectives, and performance ratings.
Participate in clinical and administrative huddles as assigned.

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