Toll Operations Supervisor

2 weeks ago


Hammond, Indiana, United States ITR Concession Company LLC Full time
Toll Supervisor Job Description

At ITR Concession Company LLC, we are dedicated to delivering exceptional customer service and ensuring the safe and efficient flow of traffic across our 157-mile network in northern Indiana.

Key Responsibilities:

  • Supervise traffic management at assigned toll plazas to ensure efficient traffic flow.
  • Directly report to the Toll Operations Assistant Area Manager and work closely with other Toll Operations staff and Supervisors.
  • Perform all tasks safely and comply with internal and external safety requirements.
  • Uphold ITRCC's core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork.
  • Observe for safety issues and take corrective action as necessary.
  • Directly supervise and perform performance management of seasonal and temporary Toll Collectors.
  • Responsible for traffic management, customer service, and maintaining a clean work environment.
  • Monitor supply inventories, replace gates, and maintain lane functionality.
  • Authorize overtime and mandate overtime as necessary.
  • Perform duties related to electronic toll collection and assist with issues.

Requirements:

  • High school diploma or GED.
  • Proven organization skills and effective communication skills.
  • Knowledge and experience in Microsoft Word, Excel, and Outlook.
  • Ability to manage in a fast-paced, high-stress environment while providing excellent customer service.
  • Valid driver's license and ability to lift up to 50 lbs.

Working Conditions:

  • Frequent standing, walking, and sitting.
  • Heavy talking and hearing.
  • Medium physical effort.
  • Heavy computer usage.
  • Working area is inside and outside.
  • Heavy phone and radio usage.

Travel Time: Up to 10% of the time may be required for travel.



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