Toll Operations Supervisor
2 weeks ago
At ITR Concession Company LLC, we are dedicated to delivering exceptional customer service and ensuring the safe and efficient flow of traffic across our 157-mile network in northern Indiana.
Key Responsibilities:
- Supervise traffic management at assigned toll plazas to ensure efficient traffic flow.
- Directly report to the Toll Operations Assistant Area Manager and work closely with other Toll Operations staff and Supervisors.
- Perform all tasks safely and comply with internal and external safety requirements.
- Uphold ITRCC's core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork.
- Observe for safety issues and take corrective action as necessary.
- Directly supervise and perform performance management of seasonal and temporary Toll Collectors.
- Responsible for traffic management, customer service, and maintaining a clean work environment.
- Monitor supply inventories, replace gates, and maintain lane functionality.
- Authorize overtime and mandate overtime as necessary.
- Perform duties related to electronic toll collection and assist with issues.
Requirements:
- High school diploma or GED.
- Proven organization skills and effective communication skills.
- Knowledge and experience in Microsoft Word, Excel, and Outlook.
- Ability to manage in a fast-paced, high-stress environment while providing excellent customer service.
- Valid driver's license and ability to lift up to 50 lbs.
Working Conditions:
- Frequent standing, walking, and sitting.
- Heavy talking and hearing.
- Medium physical effort.
- Heavy computer usage.
- Working area is inside and outside.
- Heavy phone and radio usage.
Travel Time: Up to 10% of the time may be required for travel.
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