Toll Collector

We are seeking a highly skilled and customer-focused Toll Collector to join our team at ITR Concession Co LLC. As a Toll Collector, you will be responsible for providing exceptional service to motorists, collecting tolls, and ensuring the safe and efficient flow of traffic.

• Collect tolls and make change as necessary to exiting vehicles
• Count and verify the total amount of money in assigned cash drawer at the beginning of the shift
• Follow prescribed procedures in opening, operating, and closing vehicle traffic lanes
• Observe for safety and/or security issues and take corrective action as necessary
• Verify each toll ticket received from patron signifies the proper class rate and axle count
• Deposit cash and report in the appropriate toll plaza safes
• Report to authorities all tolls collected with complete and accurate input of transactions
• Prepare various daily reports and forms; bank deposit slip, money bag report, etc
• Take immediate action to resolve problems; lost toll tickets, illegal U-turns, misclassified vehicles, unpaid tolls, mutilated tickets, misclassification of cash and charge vehicles, and various other unusual occurrences that may arise in an exit lane
• Ensure that the traffic lane is clear of obstructions, and ascertains that exit gates are on and functioning
• Advises motorists on available routes and current road conditions
• Follow prescribed procedures for emergency lane use; oversized vehicles, and other unusual occurrences
• Respond and make expedient decisions in emergency situations
• Assist customers who experience problems with electronic tolling

• High school diploma/GED
• Ability to effectively communicate verbally and in writing
• Positive outgoing personality with the ability to remain courteous with the public and fellow employees
• Ability to effectively respond and make expedient decisions in emergency situations
• Ability to follow money handling procedures
• General knowledge of the roads surrounding the area in order to give accurate directions to motorists when requested
• Ability to complete various forms and reports with completeness and accuracy
• Ability to make change rapidly and accurately
• General computer skills

• 1-2 years customer service and/or cash handling experience
• Possession of a valid driver's license is preferred, but not a condition of employment

This position requires frequent standing, walking, and sitting. Heavy talking and hearing are also required. Medium physical effort and medium computer usage are expected. Travel time required may be up to 20%.