Toll Operations Supervisor

1 week ago


Hammond, Indiana, United States ITR Concession Company LLC Full time
Job Summary:

As a Toll Operations Supervisor with ITR Concession Company LLC, you will play a critical role in ensuring the efficient flow of traffic at our toll plazas. You will be responsible for supervising a team of Toll Collectors, managing traffic flow, and providing exceptional customer service to our patrons. If you have a passion for customer service, leadership, and traffic management, this may be the perfect opportunity for you.

Key Responsibilities:

Supervise a team of Toll Collectors to ensure efficient and safe operation of toll plazas
Manage traffic flow to minimize congestion and ensure smooth passage of vehicles
Provide exceptional customer service to patrons, responding to their inquiries and resolving any issues in a timely and professional manner
Conduct performance evaluations and provide feedback to Toll Collectors to improve their performance
Collaborate with other departments to ensure seamless operation of toll plazas

Requirements:

High school diploma or equivalent required
2-4 years of experience in a supervisory role, preferably in a customer-facing environment
Excellent communication and leadership skills
Ability to work in a fast-paced environment and make sound decisions quickly
Valid driver's license required

Working Conditions:

This position requires frequent standing, walking, and sitting. Heavy phone and radio usage are also required. Travel time may be up to 10% of the workday. The working area is both inside and outside, and the ability to lift and carry weights up to 50 lbs. is necessary.

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