Hotel Front Desk Representative
4 weeks ago
We are seeking a highly skilled and professional Hotel Front Desk Agent to join our team at Mission Bay Inn San Diego. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay with us is memorable and enjoyable.
Your primary responsibilities will include:
- Welcoming and registering guests, providing them with a warm and friendly welcome to our hotel
- Managing guest information, including room assignments and key distribution
- Responding to guest inquiries and resolving any issues that may arise during their stay
- Collaborating with the housekeeping department to ensure that guest rooms are ready and clean
In addition to these responsibilities, you will also be responsible for:
- Handling customer complaints and resolving issues in a professional and courteous manner
- Processing guest payments and managing their accounts
- Providing information and assistance to guests regarding hotel amenities, services, and policies
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work well under pressure and as part of a team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
Requirements:
- High school diploma or equivalent required
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work well under pressure and as part of a team
- Basic computer skills and knowledge of Microsoft Office
Compensation: $16 - $18 hourly
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