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Team Member

2 months ago

Andover, Massachusetts, United States Great American Donut Full time

Job Summary:

We are seeking a highly motivated and customer-focused Team Member to join our Great American Donut team. As a Team Member, you will be responsible for delivering exceptional customer service, preparing and serving high-quality food and beverages, and maintaining a clean and welcoming store environment.

Key Responsibilities:

  • Customer Satisfaction:
    • Ensure each customer has a positive experience at Great American Donut
    • Acknowledge customers with a friendly smile and respond promptly to their needs and requests
    • Resolve customer complaints in a timely and professional manner
    • Communicate clearly and effectively with customers in a friendly and courteous way
    • Prepare and serve food and beverages to customers in a timely and accurate manner
    • Issue receipts to customers and encourage feedback
    • Participate in team service to ensure efficient and effective customer service
    • Stay focused on customer needs and complete all work assignments with excellence
    • Maintain food safety and sanitation standards
    • Contribute to the cleanliness and organization of the store
    • Describe and assemble promoted products and beverages according to marketing promotions
    • Monitor and adjust products in the display case according to merchandising and appearance standards
  • Teamwork:
    • Actively learn and partner with management to complete required training
    • Support the training of new team members as requested
    • Work collaboratively with the team and treat others with respect
    • Respond positively to coaching and direction
    • Arrive on time and be ready to work
    • Handle cash and credit transactions accurately
    • Follow uniform and grooming standards
    • Prepare all products according to operational and quality standards

Requirements:

  • High school diploma or equivalent required
  • Previous customer service or food service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods
  • Availability to work a variety of shifts, including mornings, afternoons, and weekends