Block Advisors Multi-Unit Team Leader 3

4 weeks ago

Andover, Massachusetts, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our Block Advisors team. As a key member of our leadership team, you will be responsible for leading and developing a team of associates, delivering exceptional client experiences, and driving growth objectives for multiple offices.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Build a high-performing team environment by training, coaching, and recognizing outstanding associate contributions, while holding them accountable to execute on Service Standards.
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
  • Assist the DGM in recruiting and interviewing candidates for tax office associate positions, ensuring the best fit for our team.
  • Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Lead daily team meetings, communicate essential information to tax office associates, and create associate work schedules across all offices.
  • Travel between offices as required, ensuring consistency and quality across all locations.
  • May prepare up to 75 tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
About Us

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

We are an equal opportunity employer, welcoming and celebrating diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

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