Block Advisors Multi-Unit Team Leader

3 days ago

Andover, Massachusetts, United States H&R Block Full time
About the Role

We are seeking a highly motivated and experienced leader to join our team as a Block Advisors Multi-Unit Team Leader. As a key member of our leadership team, you will be responsible for leading and developing a team of associates, delivering exceptional client experiences, and driving business growth across multiple offices.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Build a high-performing team environment by training, coaching, and recognizing outstanding associate contributions, while holding them accountable to execute on Service Standards.
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
  • Assist the DGM in recruiting and interviewing candidates for tax office associate positions, ensuring a strong pipeline of talent.
  • Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Lead daily team meetings and communicate essential information to tax office associates, ensuring they are informed and engaged.
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
  • Travel between offices as required to support team members and drive business growth.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We believe in the power of people helping people and strive to create a connected culture that values diversity, inclusion, and belonging.

We offer a comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan, as well as various discounts on everyday items and services. Our company is committed to building a culture of trust, care, and connections, where everyone feels safe to bring their authentic self to work every day.

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