Assistant Manager
2 weeks ago
We are seeking a highly motivated and experienced Assistant Manager to join our team at Planet Fitness - The Core Group. As a key member of our operations team, you will play a critical role in ensuring the success of our gym operations and providing an exceptional member experience.
Key Responsibilities- Assist in recruiting, hiring, training, and developing a high-performing staff of Member Service Representatives, Trainers, and Custodians.
- Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
- Provide backup support to the Club Manager as needed, including scheduling and supervising staff, resolving employee issues, and facilitating member requests.
- Oversee cleanliness and maintenance of the facility, assist with supply ordering, and track statistics and reports.
- Support staff in resolving member issues and concerns, and provide exceptional customer service at all times.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.
We take pride in promoting from within and offer opportunities for advancement. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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