Hotel Guest Service Representative
4 weeks ago
Kana Hotel Group is committed to delivering exceptional service and quality to our guests. As a Guest Service Representative, you will play a vital role in creating a welcoming atmosphere and ensuring a memorable experience for our guests.
Key Responsibilities- Greet guests and process check-in and check-out procedures
- Manage cash and credit card transactions according to hotel and brand standards
- Monitor room availability and update housekeeping status
- Balance departmental accounts and perform cashier shift changes
- Provide guests with information about hotel amenities and services
- Respond to guest inquiries and resolve any issues promptly
- Document guest accidents and incidents
- High school diploma or equivalent
- One year of hospitality experience
- Customer service experience
- Ability to work varied shifts, including evenings, weekends, and holidays
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Brand-specific employee discounts
- Long-term and short-term disability insurance
- Life insurance
Kana Hotel Group is an equal opportunity employer and welcomes applications from diverse candidates.
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Customer Service Representative
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