Hotel Guest Service Representative

4 weeks ago


Hoover, United States Kana Hotel Group Full time
Job Overview

Kana Hotel Group is committed to delivering exceptional service and quality to our guests. As a Guest Service Representative, you will play a vital role in creating a welcoming atmosphere and ensuring a memorable experience for our guests.

Key Responsibilities
  • Greet guests and process check-in and check-out procedures
  • Manage cash and credit card transactions according to hotel and brand standards
  • Monitor room availability and update housekeeping status
  • Balance departmental accounts and perform cashier shift changes
  • Provide guests with information about hotel amenities and services
  • Respond to guest inquiries and resolve any issues promptly
  • Document guest accidents and incidents
Requirements
  • High school diploma or equivalent
  • One year of hospitality experience
  • Customer service experience
  • Ability to work varied shifts, including evenings, weekends, and holidays
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • Brand-specific employee discounts
  • Long-term and short-term disability insurance
  • Life insurance

Kana Hotel Group is an equal opportunity employer and welcomes applications from diverse candidates.



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