Patient Account Services Representative

2 weeks ago


Charlotte, North Carolina, United States US Radiology Specialists Full time

Position Overview: Medical Billing Customer Service Specialist

Join a leading radiology group dedicated to enhancing patient care through exceptional service. As a vital member of our Revenue Cycle Management team, you will play a crucial role in ensuring smooth operations and outstanding customer interactions.

Key Responsibilities:

  1. Respond promptly to incoming calls from patients and insurance representatives, delivering high-quality customer service.
  2. Provide accurate information regarding account statuses, process payments, and resolve inquiries efficiently.
  3. Utilize online payer systems to verify claim statuses and eligibility as required.
  4. Manage correspondence and returned mail to address patient and insurance requests promptly.
  5. Maintain productivity goals and adhere to deadlines set by the Accounts Receivable Supervisor.
  6. Handle escalated calls with professionalism and care.
  7. Participate in additional Accounts Receivable projects as assigned.

Qualifications:

Required: Experience in telephone customer service, proficiency in managing multiple phone lines, and the ability to handle high call volumes. Strong computer skills with the capability to navigate various systems, excellent verbal and written communication skills, meticulous attention to detail, and the ability to multitask effectively.

Preferred: Experience in a call center environment, familiarity with medical billing processes, and a basic understanding of insurance claim procedures.

Education: High School diploma or equivalent experience.

Work Environment: This role involves a significant amount of time spent on the phone, providing customer service in an office setting.

Benefits: Enjoy a competitive salary and a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, telehealth services, life insurance, disability coverage, employee assistance programs, and a 401k retirement savings plan.

As part of our mission, you will contribute to improving lives through exceptional radiology services. We are committed to fostering a diverse and inclusive workplace.



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