Customer Experience Specialist

6 days ago


Columbia, Missouri, United States Lisa Cravens - State Farm Agent Full time

We are seeking a dedicated Customer Service Representative to join our State Farm Agent team, led by Lisa Cravens. As a key member of our team, you will play a crucial role in delivering exceptional client experiences that drive the growth and success of our insurance agency.

Key Responsibilities:

  • Establish and maintain strong customer relationships through prompt, accurate, and friendly service.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused approach to educate clients about insurance options and promote business development.

Qualifications and Requirements:

  • Strong dedication to customer service and ability to effectively relate to customers.
  • Excellent communication skills to assist customers and collaborate with other team members.
  • Proactive problem-solving approach.

Compensation and Benefits:

  • Hourly pay plus commission/bonus structure
  • Potential for career advancement within our office
  • Paid time off (vacation and personal/sick days)
  • Comprehensive health benefits
  • Valuable career-building experience

Estimated Salary Range: $40,000 - $60,000 per year, depending on location and experience.



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