Customer Experience Specialist

3 days ago


Columbia, Missouri, United States DISH Full time

DISH, an innovative leader in connectivity solutions, is reimagining the future of home entertainment. With a rich history spanning over 40 years, our company has grown to include satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and now America's First Smart NetworkTM.

Our diverse brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile. As a key player in the industry, we strive for excellence in delivering top-notch customer experiences.

About Us

We empower our technicians to deliver exceptional TV and smart home solutions to millions of customers nationwide. By training them to lead the charge for world-class customer experiences, we aim to educate and connect more Americans with every home visit. Our commitment to customer satisfaction has paid off: in recent years, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for six consecutive years.

Job Summary

This exciting opportunity as a Customer Experience Specialist involves working as part of a dynamic team to provide superior customer experiences. As a representative of DISH, you will be interacting with customers daily in their homes, simplifying lives, and exploring infinite smart home possibilities.

Key Responsibilities
  1. Sales and Service**: Sell and install DISH products, including satellite television and smart home solutions, ensuring high levels of customer satisfaction.
  2. Consultation**: Consult homeowners on their smart home needs, providing personalized recommendations and solutions.
  3. Quality Assurance**: Conduct quality checks to ensure seamless installations and optimize customer experience.
Requirements
  • A valid driver's license and a driving record that meets DISH's safety standards.
  • The ability to work independently and collaboratively as part of a team.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 70 pounds and work at heights.
  • Travel may be required for job-related activities.


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