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Housekeeping Operations Manager

2 months ago

Santa Barbara, California, United States Geronimo Hospitality Group Full time

About the Role

We are seeking a highly skilled and experienced Housekeeping Department Head to join our team at Geronimo Hospitality Group. As a key member of our operations team, you will be responsible for directing all functions of Housekeeping, including staffing and scheduling, to ensure the highest level of cleanliness and quality in our properties.

Key Responsibilities

  • Direct and supervise housekeeping staff to maintain company policies, including attendance tracking, quality of work, and attitude & cooperation.
  • Assign daily tasks to housekeepers, maintain laundry, inspect guest rooms and public areas, and read and restock minibars.
  • Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis.
  • Make employment and termination recommendations, including interviewing, hiring, evaluating, and disciplining personnel as appropriate.
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Be knowledgeable of hotel policies regarding personnel and administer prompt, fair, and consistent corrective action for all violations of company policies, rules, and procedures.
  • Maintain organization and inventory of housekeeping and guest supplies, including minibar ordering, receiving, vendor relations, and monthly inventory for supplies and liquor.
  • Read and restock minibars in guest rooms with accuracy and communicate to front desk to ensure charges are being posted to the proper guests in a timely manner.
  • Assist in maintaining Deep Clean schedules and preventative maintenance programs.
  • Perform daily guest room and property inspections to ensure overall cleanliness of the hotel meets/exceeds company standards.
  • Maintain a log of lost and found items.

Requirements

  • High School Diploma or equivalent
  • Minimum of one year hospitality experience and/or supervisory experience
  • Computer skills, including Microsoft Office
  • Knowledge of Opera PMS preferred
  • U.S. Work Authorization (required)

What We Offer

  • Employee Discounts
  • Paid Time Off
  • Training & Development Opportunities
  • 401K
  • Medical Benefits
  • 24/7 Online Care
  • Pet Insurance

Salary Range

$70,000-$72,000