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Vacation Rental Operations Manager

1 month ago

Santa Barbara, California, United States Vacasa Full time
About Vacasa

We're a leading full-service vacation rental company in North America, driven by a passion for delivering exceptional experiences for our guests, homeowners, and employees.

Job Summary

We're seeking a seasoned General Manager to lead our operations in a specific portfolio of properties. As a key member of our leadership team, you'll be responsible for driving business growth, ensuring exceptional guest experiences, and fostering strong relationships with our homeowners.

Key Responsibilities
  • Oversee operations in the assigned location, managing a portfolio of properties and ensuring seamless guest experiences.
  • Develop and maintain strong relationships with homeowners, providing proactive communication and expert guidance on property maintenance and care.
  • Meet and maintain Vacasa standards and metrics, including NPS, unit appearance, and efficiency.
  • Manage a budget for your portfolio, performing cost-benefit analyses and ensuring adherence to annual costs.
  • Lead and manage a high-performing team, providing training, coaching, and support to ensure they're effective and adhere to Vacasa policies and procedures.
  • Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets.
  • Conduct regular inspections prior to guest and owner arrivals, and perform occasional housekeeping and maintenance duties.
  • Travel between worksites frequently, requiring reliable transportation and a valid driver's license.
  • Partner with your Business Development Representative to onboard new units and establish relationships with regional team members and upper management.
  • Provide cross-coverage for your manager and Co-GM(s) as needed.
Requirements
  • Technical computer skills on various hardware platforms.
  • Availability to work Sunday through Saturday, early mornings, and evenings as needed.
  • Professional communication skills, including email, phone calls, video calls, and texts.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent time management skills and attention to detail.
  • Highly responsive and reliable.
  • Prior housekeeping experience a plus.
What We Offer
  • Health, dental, and vision insurance for employees and families.
  • Employer-sponsored and voluntary supplemental benefits.
  • 401K retirement savings plan with immediate 100% company match.
  • Health and Dependent Care Flexible Spending Accounts.
  • Flexible vacation time and paid sick days and holidays.
  • Paid parental leave after one year of tenure.
  • Employee Assistance Program.
  • Career advancement opportunities.
  • Employee discounts.
  • All necessary equipment for success.
  • A great team and culture.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex, national origin, age, disability, genetic information, or other protected classes. Veterans are encouraged to apply.