Sales Support Coordinator
1 day ago
Sales Support Coordinator
The Semitronics Corporation is seeking a detail-oriented professional to support our sales team in Freeport, New York. The estimated salary for this role is $45,000 - $65,000 per year.
Job Description:
We are looking for a proactive and organized individual to provide administrative and operational support to our sales team. This role will involve managing client accounts, processing orders, preparing quotes, and tracking shipments to ensure timely delivery.
Responsibilities:
- Assist the sales team in managing client accounts, including processing orders and preparing quotes.
- Serve as a liaison between internal departments and external clients, addressing inquiries, resolving issues, and providing updates on order status.
- Maintain accurate records of sales activities, client interactions, and order details.
- Conduct market research and analysis to identify potential leads, track industry trends, and gather competitive intelligence to support sales strategies.
- Provide introductory information to new customers.
- Conduct data entry of all customer orders and respond to customer inquiries regarding product orders.
- Develop and maintain relationships with existing customers to support ongoing business and enhance customer satisfaction.
- Provide technical information and assist customers with any questions they have regarding products and services we offer.
- Respond to customers by phone and email, including requests for quotes, applications, pricing, and product availability.
- Assist in following up on open quote requests by part number and bring them to closure.
- Manage backlog and open order reports for customers in our internal system.
- Develop accounts by checking customer history and following up periodically.
- Communicate with the supervisor regarding any customer issues or potential problems.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field, is a plus.
- Proven experience in a sales support, administrative, or customer service role, preferably within the semiconductor or technology industry.
- Must have knowledge of Semiconductor devices.
- Motivation to learn our product offerings, capabilities, and systems we support to effectively sell our products and services.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Proficiency in Microsoft Office suite.
- Ability to work independently with minimal supervision and thrive in a fast-paced, deadline-driven environment.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Safe Harbor 401(k) Profit Sharing
- Paid Time Off
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