Medical Office Service Representative
8 hours ago
Job Title: Patient Service Representative
Job Purpose: The Patient Service Representative serves as the initial point of contact for patients and their families within the Radiation Oncology Center.
Key Responsibilities:
- Welcome patients and their families warmly.
- Manage incoming calls, handle faxes, and organize patient documentation.
- Coordinate patient appointment scheduling efficiently.
- Accurately process and record patient payment receipts.
- Input, verify, and update patient demographic and insurance details.
- Conduct insurance verifications, pre-authorizations, and pre-determinations.
- Facilitate requests for medical records from external sources.
- Utilize document imaging software for data scanning.
- Maintain regular attendance and punctuality.
- Contribute to team objectives by achieving related outcomes as necessary.
- Ensure compliance with all processing and reporting deadlines.
- Perform additional tasks as directed by management.
Qualifications and Educational Background:
- Flexibility to work varying schedules as required.
- Typing proficiency of at least 35 words per minute.
- Possession of a valid driver's license and reliable transportation.
- High School Diploma or equivalent educational qualification.
- Experience with accessing and updating Electronic Medical Records (EMR) systems.
Preferred Skills:
- Familiarity with medical terminology.
- Minimum of one year of experience in an office setting is preferred.
- Bilingual proficiency in Spanish is a plus.
Required Competencies:
- Demonstrated excellent judgment and reliability.
- Detail-oriented with a strong sense of conscientiousness.
- Exceptional interpersonal and communication abilities.
- Empathetic and caring demeanor.
- High ethical standards and integrity.
- Mechanical aptitude and manual dexterity for operating complex equipment.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this position, the employee is required to walk, sit, use hands to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and clarity of speech.
Work Environment: While performing the duties of this position, the employee may be exposed to environmental risks associated with radiation and biohazard materials.
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