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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our Domino's Franchise team. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and organized work environment.
Key Responsibilities
- Receive and process telephone orders in a timely and accurate manner.
- Greet and serve customers in a friendly and welcoming manner, ensuring a positive experience.
- Clean and maintain the work area, including the storage and walk-in cooler, to ensure a safe and healthy environment.
- Stock ingredients and supplies as needed to maintain a well-stocked and organized workspace.
- Communicate effectively with customers and colleagues to process orders and resolve any issues that may arise.
Requirements
- Ability to comprehend and follow written instructions.
- Excellent verbal and written communication skills.
- Ability to work accurately and efficiently in a fast-paced environment.
- Basic math skills and ability to handle cash and make change.
- Ability to stand for long periods and move frequently throughout the work area.
Working Conditions
- Most tasks are performed from a standing position.
- Walking surfaces include ceramic tile or brick with linoleum in some food process areas.
- Height of work surfaces is between 36 and 48 inches.
Physical Demands
- Ability to walk for short distances for short periods.
- Ability to climb stairs or a ladder to change light bulbs or clean ovens.
- Ability to stoop or bend to perform tasks such as cleaning or stocking ingredients.
- Ability to reach above 72 inches to turn on/off controls or lift and lower objects.
- Ability to use both hands continuously during the day, including frequent and/or forceful pinching.
