Digital Product Innovation Director

3 weeks ago

Chicago, Illinois, United States Northern Trust Full time

About Northern Trust:

Northern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by upholding our core principles of service, expertise, and integrity.

With over 130 years of financial experience and a network of over 22,000 partners, we serve the world's most sophisticated clients using cutting-edge technology and exceptional service.

Key Responsibilities:

  • Develop a multi-year roadmap that aligns with business strategy and goals, ensuring seamless support from operations.
  • Collaborate with key leaders to create quarterly and annual roadmaps, focusing on delivering continuous business value and measuring outcomes such as revenue generation, cost optimization, and improved customer experience.
  • Engage with internal and external clients to incorporate their feedback, competitive and market intelligence into product features and roadmap.
  • Introduce and embed product culture through product roadshows, launches, iterative product demos, and other initiatives.
  • Lead the prioritization of the product portfolio and individual product backlog, driving the development, delivery, and ongoing management of compelling, market-leading, scalable digital products that deliver value.
  • Drive adoption of digital products by articulating the distinct value proposition and leveraging metrics to drive engagement, adoption, customer satisfaction, and feedback loop to inform product roadmap.
  • Collaborate with the data office to ensure digital products adhere to enterprise data governance standards.
  • Drive awareness on digital product development and management best practices across Northern Trust.
  • Collaborate with Enterprise and NTAM IT and CDO teams to build products using a scalable, resilient, available, and flexible NTAM data and information architecture that responds to business needs and enables efficient, disciplined, and successful execution.
  • Build out a capability that scales and delivers various product roadmaps effectively using Agile practices.
  • Hire, motivate, mentor, and manage digital product talent.
  • Stay up-to-date on emerging and evolving end-user usage models and requirements in Digital Product Management.
  • Develop and monitor KPIs to measure the effectiveness of digital product spend and ensure investments in people, systems, and process enhancements deliver value.

Requirements:

  • Expertise and passion for digital product development, management, and commercialization.
  • Strong team player with excellent listening skills and ability to pivot as new information emerges.
  • Demonstrated ability to manage ambiguity and complexity in a matrix environment to deliver impact.
  • Demonstrated ability to drive organizational change and mobilize teams and resources to drive successful product development and engagement.
  • Strong consultative skills ranging from gathering market and competitor insights, problem-solving, analytics, strategy development, influencing, facilitation, managing conflicts, and consensus building.
  • Dynamic relationship building and partnership skills; a strong collaborator with experience leading initiatives across multiple groups and stakeholders.
  • Expertise in crafting and influencing executives and enterprise on digital product spend by crafting compelling, easy-to-understand business cases.
  • Experience in hiring, developing, and building high-performing product management teams.
  • Strong negotiation and vendor management experience.
  • Outstanding communication skills, both written and verbal, with demonstrated ability to develop materials and effectively present to and persuade executive audiences using data visualization tools such as Tableau, Power BI, etc.
  • Global outlook with sensitivity and awareness of social and cultural differences.
  • Strong situational awareness and decision-making capabilities.
  • Thorough understanding of Scrum and Agile development practices adopted by technology.
  • Experience in creating client journeys, UX/UI experience, and using concepts such as Lean Canvas to develop and sell the product proposition.
  • Possess a broad set of working skills and knowledge across hardware, software systems, and solutions development across more than one technical domain.

Preferred Qualifications:

  • Highly motivated and experienced senior leader with 10+ years of experience in building and scaling digital product organizations in financial services, preferably in investment or wealth management environments; prefer 20+ years of overall work experience.
  • Strong commercial acumen and a track record of delivering successful digital products in startup environments in matrixed cultures.
  • Strong understanding of platform architecture, cloud, data, and AI.
  • Bachelor's in engineering, Computer Science, or other relevant disciplines are required. MBA or CFA is a plus but not required. Critical to demonstrate ability to manage digital products as a business.
  • Experience in Asset Management or Asset Servicing highly preferred.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve. Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies. Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

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