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Customer Service Representative

2 months ago

Jamestown, North Dakota, United States AgCountry Farm Credit Services Full time

**Job Summary:**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at AgCountry Farm Credit Services. As a key member of our financial services department, you will be responsible for providing exceptional service to our customers, processing loan applications, and maintaining accurate records.

**Key Responsibilities:**

  • Provide timely and accurate credit delivery and service to customers
  • Process loan applications and renewals, issue receipts and disbursements, and maintain accurate loan files
  • Monitor branch delinquencies and input and monitor the fee tracking process
  • Present a professional image of AgCountry to customers, office visitors, and callers
  • Develop and maintain positive customer relationships and ensure timely, thorough, and responsive service
  • Establish and continue open communication with customers to identify needs and expectations
  • Provide administrative and technical support to the financial services department
  • Obtain a firm grasp of AgCountry's Customer Relationship Management System
  • Enhance overall branch operations through efficient administrative support
  • Provide regional support for other offices

**Requirements:**

  • Associates degree or related business experience
  • 1 to 3 years of administrative experience in a lending environment or equivalent preferred
  • Proven customer service skills and ability to communicate effectively with customers and co-workers
  • Ability to utilize office machines, computer technology, and a wide variety of software
  • Strong organizational skills and solid oral and written communication skills