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Customer Service Representative
1 month ago
Furnitureland South is seeking a highly skilled Case Initiator to join our team. As a key member of our customer service team, you will be responsible for initiating cases, determining the most desirable path for resolution, and ensuring timely follow-up and resolution.
Key Responsibilities:- Initiate cases via intake calls and determine the most desirable path for resolution.
- Engage with customers via phone, email, and chat to gather necessary information and provide updates on case status.
- Monitor the progress of each case, ensuring timely follow-up and resolution.
- Coordinate with internal departments to address customer issues.
- Maintain accurate and detailed records of customer interactions, case status, and resolution outcomes.
- High school diploma or equivalent required; associate's degree or higher preferred.
- Minimum of 1-2 years of experience in a customer service role, preferably in a retail or furniture industry environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and customer service management software.
- This job operates in a professional office environment.
- This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Specific vision abilities required by this job include close vision and ability to adjust focus.