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Customer Service Representative

1 month ago


Jamestown, North Carolina, United States Furnitureland South Full time
Job Title: Case Initiator

Furnitureland South is seeking a highly skilled Case Initiator to join our team. As a key member of our customer service team, you will be responsible for initiating cases, determining the most desirable path for resolution, and ensuring timely follow-up and resolution.

Key Responsibilities:
  • Initiate cases via intake calls and determine the most desirable path for resolution.
  • Engage with customers via phone, email, and chat to gather necessary information and provide updates on case status.
  • Monitor the progress of each case, ensuring timely follow-up and resolution.
  • Coordinate with internal departments to address customer issues.
  • Maintain accurate and detailed records of customer interactions, case status, and resolution outcomes.
Requirements:
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Minimum of 1-2 years of experience in a customer service role, preferably in a retail or furniture industry environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in Microsoft Office Suite and customer service management software.
Working Conditions:
  • This job operates in a professional office environment.
  • This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
Physical Requirements:
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.