Reception Operations Associate
2 weeks ago
Position Overview: The Guest Services Coordinator plays a vital role in providing administrative support and facilitating the daily functions of our Fitness and Tennis facility. This includes managing online schedules, coordinating appointments, and ensuring exceptional satisfaction for both members and guests.
Compensation: $14.00 per hour, commensurate with experience.
Work Schedule: Part-time shifts available during evenings and weekends, specifically from 4 PM to 8 PM.
Key Responsibilities:
- Welcome and guide members and their guests to the appropriate areas of the facility, utilizing member names when feasible.
- Handle a multi-line phone system, addressing inquiries from members and guests efficiently.
- Maintain an up-to-date online scheduling system for reservations and appointments.
- Ensure accurate processing of all guest fees, service charges, and class payments.
- Maintain open communication with massage therapists and hairdressers to schedule and confirm appointments.
- Effectively communicate and relay information from shift to shift and day to day.
- Responsible for data entry and record-keeping using software such as Excel, Word, and Member Service applications.
Candidate Qualifications:
- Prior experience in a front office or hospitality setting is preferred.
- Must possess a friendly, outgoing, and professional demeanor.
- Detail-oriented with strong organizational skills.
- Excellent time management abilities.
- Capability to handle multiple tasks simultaneously.
- Familiarity with current computer and phone technologies.
Join Our Team: We invite you to explore this opportunity to contribute to the success of our Fitness & Tennis Center while embodying the values of our organization.
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