Senior Operations and Support Analyst

2 months ago

Detroit, Michigan, United States Federal Reserve System Full time

About the Role:

We are seeking a highly skilled and experienced Senior Operations and Support Analyst to join our team at the Federal Reserve System. As a key member of our organization, you will play a critical role in leading and controlling complex analysis for Cash Operations and implementing solutions that improve the quality of services delivered.

Key Responsibilities:

  • Perform in-depth analysis and projections (financial, performance, operational, and statistical) on complex analysis projects, including compilation and arrangement of data, computations, result analysis, charts, and exhibit creation, report preparation, and data accuracy validation.
  • Plan, direct, and coordinate department/Bank project activities and resources to ensure project goals are completed on time, within budget, and with optimum quality.
  • Develop, maintain, manipulate, and analyze spreadsheets and databases for department, extracting data from other systems as necessary.
  • Coordinate and track progress of the Cash department's strategy, HPIs, and DE&I initiatives, ensuring alignment with organizational goals and fostering continuous improvement.
  • Create briefing materials and presentations for the Bank and Federal Reserve System management and present to senior leadership as needed.
  • Lead efforts to support department business operations, financial processes, and improvement/efficiency initiatives.
  • Monitor, reconcile, and analyze budget performance, analyze spending, process purchases, and prepare detailed reports on budget expense management.
  • Develop internal and external communications for stakeholder groups, including the use of innovative technologies to reach multiple audiences throughout the Bank.
  • Conduct market research, trend, return on investment, cost/benefit, and best practice analysis to develop business cases and recommendations to be presented to senior leadership.
  • May lead testing and reporting on internal controls to ensure compliance with all applicable regulations, professional standards, and organizational policies.

Requirements:

  • Bachelor's degree.
  • 5+ years of direct work experience.
  • Experience in project management methodologies, certification a plus.
  • Experience in performing specialized business analysis and project assessment.
  • Experience gathering and analyzing data, reporting, and presenting financial data and coordinating efforts of a project team.
  • Experience communicating with internal stakeholders, including executives, technical resources, internal communications, and public relations.
  • Independent thinking and decision-making abilities.
  • Strong analytical skills and ability to think independently.
  • Self-directed and motivated.
  • Knowledge of Bank operations preferred.
  • Demonstrated ability to learn new technical applications.
  • Possesses and applies strong internet navigation and research skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Strong relationship-building skills.

What We Offer:

  • Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
  • A continuous learning environment with opportunities to gain new skills and grow your career.

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