Senior Operations and Support Analyst

4 weeks ago

Detroit, Michigan, United States Federal Reserve System Full time
Job Summary:

As a Senior Operations and Support Analyst at the Federal Reserve Bank of Chicago, you will lead and control complex analysis for Cash Operations, implementing solutions to improve the quality of services delivered. You will direct multiple intermediate to large department or Federal Reserve Bank of Chicago (FRBC) projects, acting as a liaison between team members and functional area management. Your responsibilities will include organizing activities to create and administer assigned budgets, monitoring and analyzing actual spending, and developing projections to authorize financial commitments. You will utilize problem-solving, decision-making, and analytical skills to meet changing business needs, administering and monitoring the department's compliance and control environment activities.

Your Responsibilities:

  • Perform analysis and projections (financial, performance, operational, and statistical) on complex analysis projects, including compilation and arrangement of data, computations, result analysis, charts, and exhibit creation, report preparation, and data accuracy validation.
  • Plan, direct, and coordinate department/Bank project activities and resources to ensure project goals are completed on time, within budget, and with optimum quality.
  • Develop, maintain, manipulate, and analyze spreadsheets and databases for the department, extracting data from other systems as necessary.
  • Coordinate and track progress of the Cash department's strategy, HPIs, and DE&I initiatives, ensuring alignment with organizational goals and fostering continuous improvement.
  • Create briefing materials and presentations for the Bank and Federal Reserve System management and present to senior leadership as needed.
  • Lead efforts to support department business operations, financial processes, and improvement/efficiency initiatives.
  • Monitor, reconcile, and analyze budget performance, analyze spending, process purchases, and prepare detailed reports on budget expense management.
  • Develop internal and external communications for stakeholder groups, including the use of innovative technologies to reach multiple audiences throughout the Bank.
  • Conduct market research, trend, return on investment, cost/benefit, and best practice analysis to develop business cases and recommendations to be presented to senior leadership.
  • May lead testing and reporting on internal controls to ensure compliance with all applicable regulations, professional standards, and organizational policies.
  • Provide direction, prioritization, and conflict resolution in managing project teams to accomplish project objectives.
  • Lead efforts with department(s) to define and document current business processes and areas for improvement.
  • Lead work with senior leaders to establish metrics and targets to be used to analyze and determine organizational performance.


Your Background:

  • Bachelor's degree.
  • 5+ years of direct work experience.
  • Experience in project management methodologies, certification a plus.
  • Experience in performing specialized business analysis and project assessment.
  • Experience gathering and analyzing data, reporting, and presenting financial data and coordinating efforts of a project team.
  • Experience communicating with internal stakeholders, including executives, technical resources, internal communications, and public relations.
  • Independent thinking and decision-making abilities.
  • Strong analytical skills and ability to think independently.
  • Self-directed and motivated.
  • Knowledge of Bank operation preferred.
  • Demonstrated ability to learn new technical applications.
  • Possesses and applies strong internet navigation and research skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Strong relationship building skills.


What We Offer:

  • Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
  • A continuous learning environment with opportunities to gain new skills and grow your career.


Additional Requirements:

  • This is a hybrid position requiring a minimum of two days per week in office.
  • As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
  • This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.


Full Time / Part Time: Full time

Regular / Temporary: Regular

Job Exempt (Yes / No): Yes

Job Category: Analytical

Work Shift: First (United States of America)

Always verify and apply to jobs on Federal Reserve System Careers () or through verified Federal Reserve Bank social media channels.

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