Customer Service Team Lead

3 weeks ago


Salt Lake, Utah, United States Renewal By Andersen Full time
About Renewal by Andersen

Renewal by Andersen is a leading window and door replacement company in North America, with a reputation for excellence and customer satisfaction. We're committed to helping our customers realize their potential and exceed their expectations.

Job Overview

We're seeking a highly skilled and motivated Call Center Supervisor to join our team in Salt Lake City, UT. As a Call Center Supervisor, you will be responsible for leading and managing our call center team, ensuring excellent customer service experiences, and driving sales growth.

Key Responsibilities
  • Develop and demonstrate strong leadership skills to guide and mentor the call center team
  • Manage daily appointment calendar and set a high standard for customer service experiences
  • Conduct team workflow, assign tasks, support staff, and monitor performance indicators
  • Provide direct support for call center and sales teams as needed
  • Assist in leading team meetings, monitoring, driving, and implementing call center goals and action plans
Requirements
  • High School Diploma or equivalent experience
  • 18 years or older
  • Clear background check
  • Effective listening and communication skills
  • Ability to multitask and work well under pressure
  • Excellent organizational skills and attention to detail
  • 2+ years previous call center or customer service experience required
  • 1 year of leadership experience required
What We Offer
  • Competitive salary: $20-22/hour, based on experience
  • Opportunity for a $500 monthly bonus
  • Full-time, benefited, non-exempt, at-will position
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 10k paid group life insurance
  • Life insurance
  • Paid time off
  • Employee break room snacks
Why Work with Us?

We're a dynamic and growing company that values our employees and provides opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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