Customer Service Team Lead

5 days ago


Salt Lake, Utah, United States University of Utah Full time
Customer Service Supervisor Opportunity

University Information Technology (UIT) is seeking a full-time Customer Service Supervisor to lead the Campus Operators team and Front Desk/Mailroom operations at 102 Tower. This role will oversee daily activities, ensure excellent customer service, and collaborate with teams to achieve operational excellence.

Key Responsibilities:
  • Supervise and coordinate the work of the Campus Operators team and Front Desk/Mailroom staff
  • Develop and implement customer service strategies to enhance the overall experience
  • Collaborate with UIT teams to resolve issues and improve operations
  • Ensure compliance with University policies and procedures

Requirements:

  • Excellent customer service and leadership skills
  • Ability to work in a fast-paced environment
  • Strong communication and problem-solving skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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