Customer Service Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our Neurology Department team at Penn Medicine Lancaster General Health. As a key member of our team, you will be responsible for providing exceptional patient scheduling and registration services, ensuring a seamless and efficient experience for our patients and their families.
Key Responsibilities:
- Register patients for appointments and services, ensuring accurate and complete information is collected.
- Verify patient insurance coverage and benefits, and obtain necessary authorizations and referrals.
- Coordinate with healthcare providers and staff to ensure timely and accurate scheduling of appointments and services.
- Provide excellent customer service, responding to patient inquiries and resolving issues in a professional and courteous manner.
- Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
Requirements:
- High school diploma or equivalent required; one year of experience in a customer service or registration role preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare providers.
- Ability to work in a fast-paced environment, with strong organizational and time management skills.
- Basic computer skills and knowledge of electronic medical records systems.
Benefits:
- 100% tuition assistance at The Pennsylvania College of Health Sciences.
- Paid time off and holidays.
- Shift, weekend, and on-call differentials.
- Health, dental, and vision coverage.
- Short-term and long-term disability.
- Retirement savings account with company matching.
- Child care subsidies.
- Onsite gym and fitness classes.
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