Mental Health Support Specialist
1 week ago
Bethlehem Counseling Associates is a premier counseling practice in the Lehigh Valley, dedicated to providing exceptional mental health support to individuals, families, and couples.
Job SummaryWe are seeking a highly skilled and compassionate Intake Coordinator/Insurance Specialist/Administrator to join our team. As a key member of our administrative staff, you will play a vital role in ensuring seamless client access to mental healthcare services.
Key Responsibilities- Provide exceptional customer service to clients, responding to phone calls, emails, and in-person inquiries.
- Manage client scheduling, appointment cancellations, and rescheduling with ease.
- Screen intake calls, verify insurance coverage, and match clients with suitable clinicians.
- Credential clinicians, ensuring they meet the necessary standards.
- Coordinate with insurance providers to resolve claims and billing issues.
- Collect and maintain accurate client records, adhering to HIPAA guidelines.
- Assist with daily office operations, prioritizing tasks to ensure efficient workflow.
- 2+ years of experience in a healthcare setting, preferably in mental health.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficiency in software applications, including electronic health records and scheduling systems.
Bethlehem Counseling Associates values diversity, relationships, well-being, work-life balance, and community support. Our team enjoys monthly lunches, raffles, company-sponsored outings, and competitive pay with bonus opportunities. We look forward to welcoming a dedicated and compassionate professional to our team.
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