Customer Support Specialist

3 weeks ago


Cincinnati, Ohio, United States Web Craft Stylers Full time

Are you looking for a challenging role in customer service? As a Customer Support Specialist at Web Craft Stylers, you will be the face of our company, handling inbound and outbound calls to provide excellent customer support and service to our clients.

\

The estimated salary for this role is $3680 to $4250 per month, depending on your level of experience. Located in Cincinnati, OH, you will work Monday to Friday, providing top-notch service to our customers.

\

About the Role:

\
  • \
  • Respond promptly to incoming calls, addressing inquiries and providing information on products, services, or company policies.\
  • Investigate and resolve customer complaints or issues efficiently, escalating complex cases as needed.\
  • Accurately document customer interactions, issues, and resolutions in the company's database.\
  • Schedule follow-up calls to ensure issues are resolved to customer satisfaction and any additional needs are addressed.\
  • Maintain high standards in communication and adhere to call center scripts and company policies.\
  • Stay informed about current company products, services, and any changes in policy or process.\
\

Key Responsibilities:

\
  • \
  • Provide exceptional customer service via phone, email, or chat.\
  • Resolve customer complaints and issues in a timely and professional manner.\
  • Document all customer interactions and issue resolutions.\
  • Stay up-to-date with company policies, procedures, and product knowledge.\
  • Participate in ongoing training and development to improve skills and performance.\
\

Requirements:

\
  • \
  • High school diploma or equivalent required.\
  • Prior call center or customer service experience preferred.\
  • Excellent verbal and written communication skills.\
  • Ability to think quickly and handle complex situations effectively.\
  • Detail-oriented with strong data entry skills.\
  • Ability to remain calm, patient, and professional with customers at all times.\


  • Cincinnati, Ohio, United States Kardex Full time

    Kardex AutoStore Job OpportunityAre you a technical professional looking for a new challenge? Do you have experience with automated warehouse solutions and product demonstrations?We are seeking a skilled Customer Experience Specialist to join our team at Kardex. In this role, you will be responsible for maintaining and enhancing the functionality of our...


  • Cincinnati, Ohio, United States AGSE Full time

    About the RoleWe are seeking a highly motivated and experienced customer service specialist to join our team at AGSE.The successful candidate will be responsible for developing and maintaining strong relationships with global aerospace customers, ensuring prompt and effective responses to their queries, and resolving any issues that may...


  • Cincinnati, Ohio, United States Medpace Full time

    About the RoleWe are seeking an IT Support Specialist to join our team, responsible for delivering exceptional customer service and resolving technical issues related to our custom applications.The successful candidate will act as a liaison between end-users and application development teams, providing timely and accurate support while maintaining user...


  • Cincinnati, Ohio, United States CommuniCare Family of Companies Full time

    **Job Summary:**We are seeking a highly skilled Product Support Specialist to join our team at CommuniCare Family of Companies. As a Product Support Specialist, you will be responsible for providing exceptional support to our customers within a distinct geographic region of the US.**Key Responsibilities:**Serve as the primary point of contact for customers...


  • Cincinnati, Ohio, United States Walmart Full time

    About the RoleWe are seeking a Customer Service Specialist to join our team at Sam's Club in Cincinnati, OH. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our members. You will assist with member purchases, resolve any issues that may arise, and promote our products and services to drive...


  • Cincinnati, Ohio, United States Boyd Gaming Full time

    About the JobWe are looking for a Hospitality Support Specialist to join our team at Belterra Park Gaming. This individual will provide exceptional service to internal employees and external customers, working under general supervision to assist with FOH and BOH duties.About the RoleThis position requires strong communication skills, as the Hospitality...


  • Cincinnati, Ohio, United States FASTSIGNS #222201 Full time

    OverviewFASTSIGNS #222201 is an independently owned and operated franchise, offering a range of sign solutions to businesses and individuals. We are looking for a motivated and customer-focused Sales Support Specialist to join our team.Job Summary:The Sales Support Specialist will provide exceptional customer service, manage sales orders, and collaborate...

  • Support Specialist

    3 weeks ago


    Cincinnati, Ohio, United States BlackBeltHelp Full time

    BlackBeltHelp is seeking a skilled Support Specialist to join our team.Estimated Salary: $50,000 - $70,000 per year, based on experience and qualifications.The successful candidate will have excellent communication skills, both written and verbal, and the ability to multitask in a fast-paced environment. They will also have a strong understanding of...


  • Cincinnati, Ohio, United States ProLift Toyota Material Handling Full time

    Role DescriptionThis position is responsible for guiding technicians through career growth by engaging, mentoring, and reviewing skillset proficiencies, training opportunities.The ideal candidate will proactively communicate with the associates, managers, and customers on repairs, job requirements, and scheduled work.Key Responsibilities:Support technicians...


  • Cincinnati, Ohio, United States Canon U.S.A., Inc. Full time

    About the RoleThe Field Support Specialist will provide support to our clients by delivering exceptional customer service, processing mail and packages, and performing administrative tasks.Responsibilities:Provide exceptional customer service to internal and external customers.Process incoming and outgoing mail and packages, including receiving, sorting, and...


  • Cincinnati, Ohio, United States Fifth Third Full time

    Job SummaryThe Customer Assistance Specialist is responsible for providing support to consumers and mortgage loan customers who are in default. This role requires strong communication and problem-solving skills to help customers achieve workout alternatives based on their individual circumstances.Key ResponsibilitiesInitiate contact with delinquent customers...


  • Cincinnati, Ohio, United States Butterfly Support Services Full time

    About Butterfly Support ServicesWe are a dynamic organization dedicated to providing exceptional support services to individuals in need. Our team of passionate professionals is committed to delivering high-quality care and guidance.Job OverviewThis role involves working as a liaison, advocate, and coordinator for clients' care, ensuring effective...


  • Cincinnati, Ohio, United States Behind the Design Full time

    Interior Design Support SpecialistWe are seeking a highly skilled Interior Design Support Specialist to join our team at Behind the Design. As a key member of our design team, you will be responsible for supporting designers, managing projects, and providing exceptional customer service.In this role, you will have the opportunity to work with our creative...


  • Cincinnati, Ohio, United States Golden Technology Full time

    About This Role:We seek a highly skilled Customer Journey Specialist to support our Search Product and Products team.This individual will work closely with our Implementations group to ensure accurate and efficient analytics implementation.Responsibilities include:Collaborating with Search & Product PMs on performance trendsIdentifying north star metrics and...


  • Cincinnati, Ohio, United States MOD Pizza (Cooldough, LLC) Full time

    Job SummaryWe're seeking enthusiastic and customer-focused individuals to join our MOD Squad as Customer Experience Specialists. As a key member of our team, you'll play a vital role in delivering exceptional service, ensuring every guest has an amazing experience, and helping us achieve our goal of being the best pizza place on the planet.The ideal...


  • Cincinnati, Ohio, United States Everything But The House Full time

    Our Mission and Your RoleAt Everything But The House, we're revolutionizing the way people buy and sell second-hand goods. We're a vibrant, game-changing company that's passionate about delivering exceptional customer experiences. As a Client Services Specialist, you'll be our front line for internal and external customers' inquiries, providing world-class...


  • Cincinnati, Ohio, United States The Porch Swing Company Full time

    We're seeking a skilled Customer Experience Specialist to deliver top-notch support through phone, email, and live chat. As the frontline ambassador for PorchToPatio, you'll play a vital role in fostering a collaborative, results-driven team dedicated to continuous improvement.The ideal candidate will possess strong customer service skills, with the...


  • Cincinnati, Ohio, United States Hard Rock International (USA), Inc. Full time

    **Job Summary:**As a Customer Experience Specialist at Hard Rock International (USA), Inc., you will play a crucial role in ensuring that every guest has a memorable and enjoyable experience at our restaurants.Responsibilities include:Ensuring restaurant cleanliness and organization at all times.Providing clear directions and assistance to guests navigating...


  • Cincinnati, Ohio, United States Fifth Third Full time

    About UsFifth Third Bank is a leading financial institution committed to making banking easier and more accessible for our customers. As an Executive Assistant, you will play a crucial role in supporting senior executives, relieving them of administrative duties and ensuring the smooth operation of the team.As an Executive Support Specialist, your...


  • Cincinnati, Ohio, United States ITW Full time

    Our company has a hands-on culture where every individual is encouraged to take initiative and make a real impact. As a Technical Field Service Specialist, you will have the opportunity to work closely with our customers to understand their needs and provide solutions to improve their operations. You will be responsible for servicing our metal detection,...