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Customer Experience Specialist

2 weeks ago


Cincinnati, Ohio, United States Everything But The House Full time
Our Mission and Your Role

At Everything But The House, we're revolutionizing the way people buy and sell second-hand goods. We're a vibrant, game-changing company that's passionate about delivering exceptional customer experiences. As a Client Services Specialist, you'll be our front line for internal and external customers' inquiries, providing world-class support through interdepartmental problem-solving, research, and delivering on SLAs.

We're seeking an all-out team player who can thrive in our startup culture, provide exemplary service, and help us grow this exciting business. Our goal is to make Every interaction count, and we're eager to share our story with shoppers, clients, and consignors worldwide.

Key Responsibilities:
  • Work as a liaison between our clients and EBTH back offices to assist in finding updates on shipping, item questions, pick up questions, or other inquiries as needed.
  • Handle inbound support inquiries (phone, email) in a professional and timely manner.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.