Customer Support Engineer

6 days ago


Cincinnati, Ohio, United States ITW Full time
Our company has a hands-on culture where every individual is encouraged to take initiative and make a real impact. As a Technical Field Service Specialist, you will have the opportunity to work closely with our customers to understand their needs and provide solutions to improve their operations. You will be responsible for servicing our metal detection, X-Ray, and checkweighing products at customer sites throughout the USA. Your primary focus will be on delivering exceptional customer service while promoting Loma Systems as the best-in-class operator. You will work independently with little supervision, managing difficult and high-pressure customer situations. We are looking for a highly motivated individual with strong technical skills and excellent communication abilities. The ideal candidate will have a minimum of 3 years of previous experience in field customer service or 4 years of military experience. They should have knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment. A self-motivated individual with an inner drive to exceed expectations is essential. We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision benefits, flexible spending and health savings accounts, 401(k) retirement savings program, paid vacation, sick days, and holidays. We also offer wellness and fitness programs, advancement opportunities, educational assistance, volunteer and matching charitable gifts programs, employee assistance program, and employee discounts with ITW suppliers. In this role, you will be responsible for:
  • Traveling to customer sites to deliver efficient field support
  • Verifying machine operation at peak efficiency through proper calibration and testing
  • Commissioning and testing machines using certified procedures
  • Promoting sales of additional Loma product offerings
  • Providing timely feedback on equipment reliability and design


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